After-sale Service of Lab Instruments

2016-04-12 11:04:47
admin
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Edited by admin at 2016-04-14 10:17:36
Summary : After-sale Service of Lanphan Lab Instruments.
  1. Provide targeted installation video;
  2. Under the premise of correct installation, normal maintenance and using, we guarantee one-year warranty period;
  3. When warranty period has expired, our sold products enjoys lifetime guarantee repair, we only charge cost price for changing product’s standard component and sealing component;
  4. During installation and adjustment period, our after-sale service staff will communicate with customers frequently to know product’s running state in time. Assist customers to install and adjust products until customers are satisfied;
  5. If product has malfunction during operation period, we’ll offer you satisfied answer in time. We’ll reply you within 1 hour and provide solution or send staff to spot within 24 hours after receiving maintenance notification.
  6. Lifelong free technical support. Conduct satisfaction survey and inquiry equipment running condition to clients by telephone or e-mail semiannually from the first day of equipment running, put on records of acquired information;
  7. Provide assistant service if product is damaged during transportation.